Whether you have a question about a product, need help choosing something for your routine, or have a question about an order, we are happy to help.
For order questions, please include your order number so we can assist you more quickly.
We’ll respond as soon as possible, typically within 1–2 business days.
Customer Care Email: info@jeminiandkin.com.
JEMINI & KIN currently ships to valid delivery addresses within the United States. We do not offer international shipping at this time.
Orders are normally prepared for shipment within 2–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from carrier transit time. During periods of unusually high order volume, promotions or holidays, processing may occasionally take longer.
Available shipping methods, rates and estimated delivery times are displayed at checkout.
Standard delivery generally takes 3–7 business days after the carrier accepts the package, but carrier delivery times are estimates and cannot be guaranteed.
Free standard shipping is available on U.S. orders of $50 or more, after discounts and before taxes.
When tracking is available, you will receive a shipping-confirmation email containing the carrier and tracking information after your order ships.
Tracking information may take up to 48 hours after shipment to begin updating in the carrier's system.
Delivery Addresses & Returned Packages
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error after placing your order, please contact us at info@jeminiandkin.com as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has begun processing or has been transferred to the carrier.
Additional shipping charges may apply if a package is returned to JEMINI & KIN because of an incorrect, incomplete or undeliverable address.
Carrier delays may occur because of weather, service disruptions or other circumstances outside our control.
If tracking shows no movement for seven business days, or you believe your package may be lost, please contact us at info@jeminiandkin.com with your order number so we can review the tracking information and, when appropriate, initiate an inquiry with the carrier.
Please inspect your order when it arrives.
If an item arrives damaged, please contact info@jeminiandkin.com within 48 hours of delivery and include your order number and, when possible, photographs of the item, outer packaging and shipping label.
We will review the issue and work with you on an appropriate resolution. Please see our Returns & Refunds Policy for additional information.
An order may occasionally arrive in more than one package. When this happens, tracking information will be provided for each shipment when available, and you will not be charged additional shipping fees because we divided the order into multiple shipments.
K-Beauty
