Refund policy

Return Eligibility

We accept return requests made within 30 days of delivery.

To be eligible for a return, an item must be unused, unopened, in its original sealed packaging and in resalable condition. A receipt or other proof of purchase is required.

For hygiene and safety reasons, opened or used skincare, cosmetics, lip products, personal-care products and oral-care products cannot be returned unless they arrived damaged, defective or incorrect, or unless otherwise required by law.

Starting a Return

Please contact us at info@jeminiandkin.com before sending anything back. Include your name, order number, the item you wish to return and the reason for the return.

If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless an item arrived damaged, defective or incorrect, or we otherwise agree to cover the cost.

Original shipping charges are generally nonrefundable unless the return results from an error by JEMINI & KIN or otherwise required by law.

We recommend using a trackable shipping service. JEMINI & KIN cannot issue a refund for a returned item that we do not receive.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. Contact us at info@jeminiandkin.com within 48 hours of delivery if an item is damaged, defective or incorrect.

Include your order number and, when possible, clear photographs of the item, outer packaging and shipping label. We will review the issue and, when appropriate, arrange a replacement, store credit or refund at no additional cost to you.

If you discover a problem after the 48-hour period, please contact us as soon as reasonably possible. The 48-hour notification period does not limit any rights you may have under applicable law.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, your refund will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for your bank or card issuer to post it to your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at info@jeminiandkin.com.

Exchanges

We do not currently process direct exchanges. If you would like a different item, you may return the eligible original product and place a new order.

Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once processing has begun. Orders that have already been fulfilled or transferred to the shipping carrier cannot be canceled.

Final-Sale and Nonreturnable Items

The following items are not returnable except where required by law:

• Opened or used skincare, cosmetics, lip products, personal-care products and oral-care products
• Gift cards
• Promotional samples
• Clearance items specifically identified as Final Sale

Please contact us at info@jeminiandkin.com if you have questions about whether a particular item is eligible for return.