Frequently Asked Questions

What does JEMINI & KIN carry?

We curate Japanese and Korean skincare, beauty and personal-care products selected for their performance, ingredients, texture and role in a practical routine. Our assortment combines established favorites with worthwhile discoveries from both beauty traditions.

Are your products authentic?

Yes. We source our products through established suppliers and maintain purchase records for our inventory. Packaging may vary by market and can change when manufacturers update product designs or formulations.

How do I choose products for my skin?

Start with your skin type, primary concerns, sensitivities and current routine. Our product pages provide information about each product, its ingredients, how to use it and where it may fit within a routine.

If you'd like general product guidance, contact us at info@jeminiandkin.com.

Can you diagnose a skin condition?

No. JEMINI & KIN provides information about cosmetic products and skincare routines, not medical diagnosis or treatment. If you have persistent, severe or concerning skin symptoms, consult a dermatologist or other qualified healthcare professional.

Are ingredient lists always current?

We work to provide accurate ingredient information, but manufacturers may reformulate products without notice. Always check the ingredient list on the packaging of the product you receive, particularly if you have known allergies or sensitivities.

What is the difference between J-Beauty and K-Beauty?

Both traditions place significant emphasis on skincare, but their approaches can differ.

Japanese beauty is often associated with consistency, simplicity, refined formulations and long-established daily-care rituals. Korean beauty is particularly known for rapid innovation, diverse textures, ingredient development and flexible, layered routines.

We don't believe you need to choose one or the other. JEMINI & KIN brings together products from both traditions so you can build a routine that works for you.

How quickly will my order ship?

Most orders are prepared for shipment within 2–3 business days. Available shipping methods and estimated transit times are shown at checkout.

Please see our Shipping & Delivery Policy for complete information.

Where do you ship?

At launch, JEMINI & KIN ships within the United States only.

Can I return a product?

Eligible unopened and unused products may be returned when requested within 30 days of delivery. Opened skincare, beauty and personal-care products are generally not returnable for hygiene and safety reasons.

Please see our Returns & Refunds Policy for eligibility, exclusions and instructions.

What if my order arrives damaged or incorrect?

Please contact info@jeminiandkin.com within 48 hours of delivery. Include your order number and photographs of the product, packaging and shipping label so we can help resolve the issue.

Do you offer samples?

Samples may occasionally be included with orders when available. Samples cannot be guaranteed or selected unless specifically offered as part of a promotion.

Do you have a physical store?

JEMINI & KIN is primarily an online business based in Albuquerque, New Mexico. We also participate in selected local events, collaborations and partnerships, which will be announced separately.