Frequently Asked Questions
Are your products authentic?
Yes. We carefully source our Japanese and Korean skincare from established and trusted suppliers. All products sold by JEMINI & KIN are authentic and selected with quality, ingredient integrity, and your skincare experience in mind.
Where are your products manufactured?
Our collection features skincare and beauty products from Japan and South Korea. Each product is selected from established brands and suppliers, with its country of origin shown on the product packaging and, where applicable, on the product page.
How do I know which products are right for my skin?
Everyone’s skin is different. We curate our collection to make Japanese and Korean skincare easier to understand and shop. Explore our product descriptions and routines for guidance on skin concerns, ingredients, and how products fit together. If you’re unsure where to start, contact us—we’re happy to help you narrow down your options.
What’s the difference between J-Beauty and K-Beauty?
Both Japanese and Korean skincare emphasize healthy, well-cared-for skin, but their approaches can differ. J-Beauty often focuses on simplicity, consistency, gentle formulas, and long-term skin health. K-Beauty is known for innovation, layering, targeted ingredients, and evolving formulations. At JEMINI & KIN, we select from both traditions so you can build a routine that works for your skin—not one defined by a particular number of steps.
When will I get my order?
Orders are typically processed within 2–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its progress.
How much does shipping cost?
We offer free standard shipping on U.S. orders of $50 or more, after discounts and before taxes. For orders under $50, available shipping options and rates are shown at checkout.
Do you ship outside the United States?
Not yet. JEMINI & KIN currently ships within the United States only. We hope to expand our shipping options as we grow.
What is the return policy?
We accept return requests within 30 days of delivery for unused, unopened products in their original sealed packaging. For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless they arrived damaged, defective or incorrect. If an item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery so we can help.
Are any purchases final sale?
Yes. Opened or used skincare and beauty products, gift cards, promotional samples, and clearance items specifically identified as Final Sale are not returnable, except where required by law. If an item arrives damaged, defective or incorrect, please contact us regardless of its sale status.