Contact information

We'd love to hear from you.

Whether you have a question about a product, need help choosing something for your routine, or have a question about an order, shipping or return, please use the contact form below or email us at info@jeminiandkin.com.

Customer Care

Email: info@jeminiandkin.com
Location: Albuquerque, New Mexico, United States

We aim to respond within two business days, Monday through Friday, excluding U.S. federal holidays.

Order Questions

Please include your full name, order number and the email address used at checkout.

If an item arrived damaged or incorrect, please also include clear photographs of the product, outer packaging and shipping label so we can assist you as quickly as possible.

Skincare & Product Guidance

We're happy to help you understand products, ingredients and how different products may fit into a skincare routine.

Our guidance is for general informational and educational purposes and isn't a substitute for medical advice. For persistent irritation, allergies, diagnosed skin conditions or other medical concerns, please consult a qualified healthcare professional.